Selected Work
Building Smarter Tools for Recruiters
I uncovered key friction points in Amazon’s recruiter chatbot, redesigned the experience, and refined the knowledge base to boost recruiter productivity and candidate quality.
Search Time
↓ 38s
Task Success Rate
92%
Building Smarter Tools for Recruiters
Search Time
↓ 38s
Task Success Rate
92%
Converting Fans with Finesse
Ever wondered how to sell without feeling sold to? I researched, designed, and tested strategic promotions for Ticketmaster’s official payment partner, PayPal, to increase conversions while keeping the fan experience natural and trustworthy.
Conversion
↑ 17%
Abandonment
↓ 11%
Converting Fans with Finesse
Conversion
↑ 17%
Abandonment
↓ 11%
Making Data Work for Teachers
At class.com, educators didn’t need more data; they needed direction. I redesigned an analytics dashboard to turn confusing numbers into clear, actionable insights that boosted engagement and confident decision-making.
Feature Usage
↑ 15%
Closed Contracts
$250K
Making Data Work for Educators
Feature Usage
↑ 15%
Closed Contracts
$250K
IT Support Reimagined
Turning tech woes into tech “woah,” I led the design of a self-service smart hub that resolved 95% of IT issues remotely, combining hardware and software into one seamless solution.
Customer Satisfaction
92%
System Usability
90%
IT Support Reimagined
Customer Satisfaction
92%
System Usability
90%