Bad UX Costs Companies $260 Billion Annually
I help fix that. 7+ years designing experiences that convert browsers into buyers and frustrated users into loyal customers. I turn data into decisions and complexity into clarity.
Building Smarter Tools for Recruiters
I uncovered key friction points in Amazon’s recruiter chatbot, redesigned the experience, and refined the knowledge base to boost recruiter productivity and candidate quality.
Search Time
↓ 38%
Task Success Rate
92%
Building Smarter Tools for Recruiters
Search Time
↓ 38%
Task Success Rate
92%
Building Smarter Tools for Recruiters
I uncovered key friction points in Amazon’s recruiter chatbot, redesigned the experience, and refined the knowledge base to boost recruiter productivity and candidate quality.
Search Time
↓ 38%
Task Success Rate
92%
Converting Fans with Finesse
Ever wondered how to sell without feeling sold to? I researched, designed, and tested strategic promotions for Ticketmaster’s official payment partner, PayPal, to increase conversions while keeping the fan experience natural and trustworthy.
Conversion
↑ 17%
Abandonment
↓ 11%
Converting Fans with Finesse
Conversion
↑ 17%
Abandonment
↓ 11%
Converting Fans with Finesse
Ever wondered how to sell without feeling sold to? I researched, designed, and tested strategic promotions for Ticketmaster’s official payment partner, PayPal, to increase conversions while keeping the fan experience natural and trustworthy.
Conversion
↑ 17%
Abandonment
↓ 11%
Making Data Work for Teachers
At class.com, educators didn’t need more data; they needed direction. I redesigned an analytics dashboard to turn confusing numbers into clear, actionable insights that boosted engagement and confident decision-making.
Feature Usage
↑ 15%
Closed Contracts
$250K
Making Data Work for Educators
Feature Usage
↑ 15%
Closed Contracts
$250K
Making Data Work for Teachers
At class.com, educators didn’t need more data; they needed direction. I redesigned an analytics dashboard to turn confusing numbers into clear, actionable insights that boosted engagement and confident decision-making.
Feature Usage
↑ 15%
Closed Contracts
$250K
IT Support Reimagined
Turning tech woes into tech “woah,” I led the design of a self-service smart hub that resolved 95% of IT issues remotely, combining hardware and software into one seamless solution.
Customer Satisfaction
92%
System Usability
90%
IT Support Reimagined
Customer Satisfaction
92%
System Usability
90%
IT Support Reimagined
Turning tech woes into tech “woah,” I led the design of a self-service smart hub that resolved 95% of IT issues remotely, combining hardware and software into one seamless solution.
Customer Satisfaction
92%
System Usability
90%
Hello, I'm Brennon, a designer who finds the sweet spot between user needs and business goals. I blend data with empathy to solve problems that matter and create experiences that feel easy and perform brilliantly.
"Brennon turns ambiguity into clear, strategic design decisions that drive meaningful business impact."
Peter K., Senior Product Manager
"He leads by expanding the team’s thinking—consistently pushing beyond the current roadmap."
Kourtney W., Head of Design
"A rare combination of creativity, rigor, and cross-functional partnership."
CJ M., UX Researcher
"Brennon turns ambiguity into clear, strategic design decisions that drive meaningful business impact."
Peter K., Senior Product Manager
"He leads by expanding the team’s thinking—consistently pushing beyond the current roadmap."
Kourtney W., Head of Design
"A rare combination of creativity, rigor, and cross-functional partnership."
CJ M., UX Researcher
"Brennon turns ambiguity into clear, strategic design decisions that drive meaningful business impact."
Peter K., Senior Product Manager
"He leads by expanding the team’s thinking—consistently pushing beyond the current roadmap."
Kourtney W., Head of Design
"A rare combination of creativity, rigor, and cross-functional partnership."
CJ M., UX Researcher
How do you approach complex design problems, and where does AI fit in?
How do you measure success across user and business needs?
What's your collaboration style with cross-functional partners?
What kind of work excites you most right now?
How do you approach complex design problems, and where does AI fit in?
How do you measure success across user and business needs?
What's your collaboration style with cross-functional partners?
What kind of work excites you most right now?
How do you approach complex design problems, and where does AI fit in?
How do you measure success across user and business needs?
What's your collaboration style with cross-functional partners?
What kind of work excites you most right now?